FAQs

Psychaid provides bespoke psychological healthcare and wellness solutions accessible to all. We create a convenient environment for clients to solve their daily challenges through evidence-based approaches.

Our licenced therapists and experienced professionals apply evidence-based approaches and interventions to help you achieve your therapeutic goals. 

Psychaid works best if you are seeking to improve your quality of life or ensure your staff experience work-life balance. We would love to speak with you to better understand your wellness needs.

You can access our service for 1/4th of the average cost of quality therapy; note that our services offer very affordable pricing options.

Clients get matched with counsellors in real-time. Our client service officers will reach out to you to understand your needs before matching you with the right therapist at your convenience.

You can get counselling by video conferencing with your counsellor or in person at any of our physical locations. Our goal is to make access to therapy very convenient, therefore we accommodate the needs of our clients.

Once you are matched to a counsellor you will be able to have your private and secure live video or in-person to communicate confidentially with no judgements. You can freely discuss anything about your life, ask questions, as well as be guided in making life decisions. Our counsellors will be available to provide insight and guidance.

You can also have a video session with your counsellor where you see each other and talk with each other in a virtual face-to-face setting. For existing users a scheduled time will be needed, so you can log into your counselling room at that time.

Clients can get their notes on request. This may help you in recollecting the guidelines and therapies to which you have been exposed to. 

The goal of therapy at Psychaid is to help our clients become rational therapists. However, you may continue to use our services for your various needs, in the place you need someone to just listen to or talk to someone our services will continually be available all day. However, this choice varies a lot from one person to another.

Moreover, some people discontinue use after using it if they get most of the value after just a few weeks. This depends on you.

Psychaid offers services that meet the wellness needs of private clients, their families and our corporate clients.

Confidentiality is at the heart of our clinical ethics your privacy will be protected. You should also make sure that the device you use for online counselling is protected this includes your computer and telecommunications equipment. You should also ensure that you secure the conversation flow on your computer and arrange for a location private and free from distractions or intrusions. Moreover, I understand that the information disclosed by me during the course of my therapy or consultation is generally confidential. Although, there are both mandatory and permissive exceptions to confidentiality such as when there is a liability to harm one’s self and others.

If you wish for any of your information or records to be released to a third party, please let your counsellors know. Your counsellor will send you a consent that you will need to fill out and sign before your information can be released. 

We run data processing for different kinds of mental health issues to understand our client’s needs and how to resolve them. In this instance, your personal information will not be used. However, for sign-up, continuous follow-up and referrals sake we may need to take your most basic information which includes your contact and emergency contacts for situations your

counsellor believes that you or someone else might be in danger.

We accept various payments, including Mastercard, Visa or Bank Deposits. You can call our client service officer to assist you.